Reference

Privacy Policy for Your bikhoki Account

We keep your account ID, wallet records, and device checks under one Privacy Policy before you explore Live Football Odds, Captain Bounty, or QRIS payments where local law…

Account data controlsDANA and QRIS recordsCookie choicesSupport 09:00-01:00 WIB

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What This Policy Covers

bikhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy sets the rules for how we collect, use, store, share, and delete data linked to your account. We collect account details you give us, device signals used for login safety, wallet records tied to DANA, OVO, GoPay, and QRIS, and activity logs from

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game categories such as slots, live tables, and sportsbook pages. Eligibility to access any account function depends on local law. We use your data to run the account, process support requests, check payment activity, prevent account misuse, and meet legal or accounting duties. We do not
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sell your personal data. When a service partner helps with payment routing, fraud checks, hosting, or support tools, we share only the data needed for that task and keep access controlled by role.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

SUPPORT ROUTES

Privacy Help Through Real Channels

Privacy requests need a clear route, not a hidden form. We handle questions through live chat, email, and WhatsApp from 09:00 to 01:00 WIB, with account checks before we discuss private data.

Live Chat Open the chat bubble from the lobby or account page during service hours. We ask for your account name and registered phone before discussing device logs, wallet records, or cookie choices.

Email Desk Send privacy requests to [email protected] with your account name, registered phone, and request type. We answer by email so you have a written record of our reply.

WhatsApp Support Message our WhatsApp channel from 09:00 to 01:00 WIB for account-data questions. For safety, we never ask for your password, full card data, or one-time login code.

SECURITY CARE

How We Handle Account Data

Your privacy is handled inside daily operations, not as a separate promise on paper. Account, wallet, device, cookie, and gameplay records are kept in controlled systems with staff access based on job…

Account Data

We use your name, phone, email, password status, and profile choices to create and protect your account. If you change phone numbers, support checks identity before updating private records.

Payment Records

DANA, OVO, GoPay, and QRIS records are used to match wallet activity with your account. Staff can see status, time, and reference data, not more than the task requires.

Device and Cookies

We read device type, browser, IP range, and cookies to keep sessions stable and spot unusual login patterns. You can manage cookie choices through Menu > Account > Privacy.

Game Activity Logs

Activity from Live Football Odds, Rocket Crash, Super Bingo, and live table rooms may be logged with time, session ID, and account ID for dispute checks and account safety.

Retention and Deletion

We keep records only as long as needed for account service, security, dispute handling, and legal or accounting duties. Deletion requests start with identity checks through chat or email.

Access Changes

Password changes sit under Account > Security, while phone and email corrections may need support help. We confirm identity before changing data that affects login or wallet access.

Privacy Policy Questions You Ask

These answers focus only on privacy: what we collect, why we use it, how we keep it, and how you contact us. If your question involves wallet records, device access, cookies, or profile correction, include the account name and registered phone so we can locate the right record safely.

We collect the account name, registered phone, email if provided, password status, login device, IP range, and profile choices. We use these details to run your account, protect access, and answer support requests.

Yes, wallet records are handled as account data. We use DANA, OVO, GoPay, and QRIS references to match payments, check disputes, and protect your wallet activity from account misuse.

You can ask us to delete data where local law permits. We may need to keep some records for security, dispute handling, legal duties, or accounting before deletion can be completed.

Cookies help keep your session active, remember privacy choices, and detect unusual login patterns. You can manage choices through Menu > Account > Privacy, or clear cookies from your browser settings.

Only staff with a task-based need can view activity logs. These records may include time, session ID, account ID, and page activity used for dispute checks, account safety, or support answers.

Go to Account > Profile for editable fields. If a field affects login or wallet access, contact live chat or email support so we can confirm identity before changing the record.

We keep records while your account needs service and for periods required by security, dispute handling, legal, or accounting duties. When those reasons end, records are deleted or separated from direct identity.

Privacy Policy for Your bikhoki Account

Privacy Help Through Real Channels

How We Handle Account Data

Account Data

Payment Records

Device and Cookies

Game Activity Logs

Retention and Deletion

Access Changes

Privacy Policy Questions You Ask

01 What data do you collect when I open an account?

02 Do DANA, OVO, GoPay, and QRIS details stay private?

03 Can I ask bikhoki to delete my data?

04 How do cookies work on mobile browser?

05 Who can see my Live Football Odds activity logs?

06 How do I correct a wrong phone or email?

07 How long do you keep payment and account records?

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